When it matters, there's a person too.
The AI answers. Your staff can step into the conversation.
ConciergeIncluded in every plan. See the plans
ConSergio gives your guests a digital concierge that is always available, answers their questions and takes their requests. But there are moments when an automatic reply is not enough: the guest wants to talk to someone, or your staff spot the right moment to step in.
With ConSergio Live Chat, the conversation can move from the AI concierge to a member of your team, and the whole exchange stays in one place.
Two ways into the conversation
When the guest asks for a person
The guest has an unusual question, a specific need, or simply prefers to talk to someone on the staff.
They can ask to be put through to a staff member right from the chat. The conversation is flagged to your team, who can step in and help more personally.
Closer to the guest, and no need for them to call or walk down to reception.
When your staff take the lead
Guests don't always ask for help outright. Sometimes a need surfaces during the conversation, and it is worth answering in person.
Your staff can see that a chat is going on and join when they think it is right: to clear up a doubt, help the guest choose a service, or walk them to a solution.
You don't have to wait for the guest to ask: you can step in yourself, at the right moment.
AI and people, each with their own job
The Concierge keeps answering questions with the information your property has provided. When a direct conversation is needed, your staff come in.
That way your support can flex: automated for the simple requests, personal when the human touch makes the difference.
Service that feels closer
More flexibility
The guest can choose to ask a person for help.
Timely help
Your staff can join the conversations that need attention.
A more personal experience
Technology doesn't shut out human contact, it makes it available when needed.
New ways to serve
You can help the guest pick an experience, a service or a solution that suits what they need.
Technology handles the questions. People make the difference.
ConSergio pairs an always-available digital concierge with the option of talking to your staff, for a more attentive welcome and support that adapts to every guest.
Want to see how Live Chat would work at your property?
Ask us for a ConSergio demo.