Fewer repeat questions, more extras sold
What changes in an accommodation business when ConSergio is the one answering. Below is the comparison point by point, then the three areas where it shows most.
Against the way it is done today.
The five points where the day of somebody hosting gets harder every time.
| With ConSergio | The way it is done today | |
|---|---|---|
| Availability | ✓Live around the clock, with reception closed too | Only during service hours |
| Bookings | ✓They start inside the conversation, while the guest is asking | Handled by hand, one request at a time |
| Local partners | ✓Offered at the right moment of the stay | Only if the guest thinks to ask |
| Request channels | ✓All on the board, in one place | Phone calls, WhatsApp, email, notes at the desk |
| Updates | ✓Change it once, it holds everywhere and in every language | Reprints and corrections by hand |
The same old questions, but you are not the one answering.
The same ones at every arrival, for years. Which is exactly why a machine can carry them.
The questions stop waking you
Hours, Wi-Fi, check-out, heating. It answers, at whatever hour they are asked.
You stop rewriting the same things
The directions you copy and paste at every arrival you write once. From then on ConSergio tells them, to every guest, in every language.
The desk is free again for the people who need it
Whoever reaches reception reaches it for something ConSergio could not do.
The services you already have, sold more often.
What is missing is offering them at the moment the guest would want them, which is usually not when they pass the desk.
The services offer themselves
Breakfast in the room, late check-out, a transfer: the assistant does the upselling inside the conversation, while the guest is already asking about something else.
No chance lost at eleven at night
An extra asked for while reception is closed gets lost today. With ConSergio the request comes in anyway and you find it the next morning, already taken.
You know which extras work
Every offer is tracked from suggested to sold, so you know what to push and what to drop from the list.
Happier guests, and you know why too.
A guest served in their own language and without waiting has fewer reasons to complain. And you get to read what they asked, and what you were unable to give them.
Every guest read and understood
Italian, English, German, French, Spanish, Dutch and beyond. The guest writes the way that comes naturally and gets an answer in the same language.
People who feel looked after write it down
Lukewarm reviews often come out of small things not settled in time: a towel that never arrives, a time given wrong.
You find out what they ask and what is missing
Which services they ask you for, in which languages, at what time. And above all the questions it could not answer: those are where to start.
Every request reaches the right team.
Already carrying what is needed to work on it.
Front desk
The recurring questions stop reaching the desk. Whoever gets there has something worth listening to.
Room service
The order arrives with the room, the time and the notes already written down, with nothing taken by ear over the phone.
Kitchen
Breakfast requests, times and intolerances arrive the evening before.
Bookings
Restaurants, spa and experiences confirmed without a single phone call to make.
You do the sum after the first week.
You count how many questions never reached you, and how many extras the chat sold while you were doing something else.
You can have an order of magnitude straight away: do the sum on your own property