You reach the cabin. ConSergio is already there with you.
After check-in, the guest scans the QR code and reaches ConSergio straight from their own phone.
Fewer interruptions for whoever runs the cabin. More independence for whoever is staying.
From that moment they can find information about the property, ask for help, discover what to do nearby and send requests to the staff, without having to track the owner down every time.
- How the stove works and where the firewood is you write once, and from then on it tells every guest who arrives
- The trails and the open dairies it describes in your own words
- If a basket of local produce or a bundle of firewood is wanted, the request reaches you in writing
Two ways of spending the same evening
It is nine o'clock, the stove will not draw and you live twenty minutes down the road.
How it used to go
- The phone call at dinner, with you explaining the stove out loud
- The same three questions at every changeover, in a different language each time
- The firewood asked for in passing at the door, and forgotten
How it goes now
- The guest scans the QR code and reads the stove instructions by themselves
- The same three questions get the same answer, in the language they were asked in
- The firewood gets asked for in chat, and the request stays in writing until you close it
High up, the phone does not always have signal.
ConSergio is a web page, so it wants a connection. In the mountains that is a real condition, and talking around it would only serve to sell you a subscription that then sits there.
- Where you have Wi-Fi at the cabin, the QR code on the door works as it would in a hotel
- Where there is mobile signal that is enough, because ConSergio opens in the phone's browser
- Where both are missing, ConSergio is of no use to you, and we tell you before selling you a subscription
Fewer phone calls at eight in the evening
The instructions get written once
What you repeat at every booking you write once, and from then on it tells them, including people who write to you in a language you do not speak.
The code is always the right one
You change it in the dashboard and it holds from the next message.
What they actually asked
The history shows you which information every stay needs, and which nobody ever opened.
Two nights, one changeover.
Eight beds, and nobody on site to welcome anyone.
- 14Questions asked from the cabin
- 12Settled without calling you
- 2Services booked in chat
The questions of people hosting high up
And if there is no phone signal at the hut?
Then ConSergio is not for you, and we would rather say so now. The guest scans the QR code after check-in and opens a page in the phone's browser, so a connection is needed: the hut's Wi-Fi is enough, and where there is mobile signal that is enough. Where there is neither, there is nothing to run, and the subscription would just sit there.
I have a single hut: does the fee make sense?
The Essential plan starts at €29 a month, includes the multilingual concierge and is meant for properties with up to 5 rooms. If you only open in season you pause during the closed months, so you pay for the ones you work.
My property closes for the winter: can I pause the subscription?
Yes, on the monthly fee. From the subscription area you switch off when you close and back on when you reopen, so you pay for the months the property is working. The content stays where it is: when you reopen you find services, timings, answers and QR codes as you left them, and the first guest of the season finds everything ready.
And if the guest does not scan the QR code?
The QR code is a shortcut to a web address, and you can also write that address on a card or send it by message at check-in. Anyone who would rather ask in person carries on doing exactly that.
The QR code on the door, and it takes it from there
The information you give on the phone you write once, and the guest finds it on their own phone the moment they walk in.