One fee per property, not a cost per room.

The fee is yearly, one per property, with the AI concierge in every plan. The amount depends on the country your property is in, and the pricing page shows it for yours. The commitment is one year: you pay for it when you start, and you can cancel the renewal whenever you want.

Never. The guest pays nothing in the system and does not have to register or hand over personal data. The price you give a service is what the guest sees before asking for it, and once the request is done it goes into your statistics and onto the room's bill you see at check-out. Collecting the money stays with you, the way you do it today.

The fee is per property, not per room: you do not pay per room. The number of rooms does decide which plan you can activate, though (up to 5 rooms Essential, up to 20 Plus, above that Premium), so with 8 rooms the smallest plan is Plus.

Each question the assistant answers counts as one, question and answer together. So does every request sent from the service catalogue, which is never turned down, not even at the ceiling. A search across outside sources (restaurants, events, things to do nearby) counts as three, because it costs more. There is a single counter, and messages from the widget on your website go through it too, if you use it.

Only if you switch it on, in the settings, under search across outside sources. There you choose what for: restaurants, attractions, transport, events, shops. You also set the radius and which websites to allow or leave out. And even when it is on, the assistant only uses it when the answer is not in your content. When an answer uses an outside result, the link it comes from sits right next to it, so the guest knows you did not write it and can check it.

We email you when you get close to the ceiling, and again when you reach it. From then on the assistant pauses until the monthly count starts again, and tells the guest so, pointing them to the reception and to the service catalogue, which always stays on. If you would rather not wait, you can move up a plan, and the new ceiling applies straight away. On Premium you can instead authorise paid extra usage in blocks and carry on in the rooms, with a spending cap you set yourself (the widget on your website stops at the included ceiling, though).

It depends on the plan: 30 days on Essential, 12 months on Plus, 24 months on Premium. The history is there to show you what your guests ask, and which questions went unanswered. Conversations stay without the guest's name: your staff records the stay with room and dates, Reservations or not, and a few hours after check-out the name is deleted. If you do not record the stay, the chat stays tied to the room and there is no name to delete.

Yes, at any time and in both directions. Start on Essential and move up when you need more messages, more rooms or a longer history.

Reservations is the bookings module: the room-by-room calendar, rates by period, stay restrictions and booked dates from the portals, imported via iCal. It adds on to the Concierge on any plan and only changes the yearly fee, which the pricing page shows when you pick “Concierge + Reservations”. Rooms, messages and history stay those of the plan. If you already have a booking system and it suits you, you can do without it.

No. The booking widget and the AI assistant for your website come with Reservations on the Plus and Premium plans. On Essential + Reservations you get the calendar, rates and availability, without bookings from your website.

Yes, and without asking anybody: the demo is open and you get in from your browser, exactly as one of your guests would. To see the property side as well, the board and the statistics, twenty minutes with us is enough. There is no free trial on your own property, though: when you sign up you pay for the first year, and you can cancel the renewal whenever you like.