The hours you get back, and what they are worth.
Three figures about your property and you see the hours you no longer spend answering the same questions, what they cost and how many extras sell themselves. Every assumption behind the sum is stated, one by one.
Do the sum on your own property.
Rooms, occupancy and how many requests come in. The rest are cautious averages, and you will find them written out just below.
The normal flow of a property running full: 1.5 requests a day per occupied room.
net in the first year, on 12 rooms at 70% occupancy.
- 18 hoursa month you no longer spend answering the same questions
- €4,722of staff cost over a year
- €3,434of extras sold in chat over a year
Estimated value €8,156 a year, less the fee for the Plus plan (€790 a year). It pays for itself in about 5 weeks.
See what the Plus plan includesUpdated estimate: €7,366 net in the first year, 18 hours freed up a month, recommended plan Plus.
How the sum is put together.
Every figure above comes out of these seven averages. They are cautious on purpose, and they are in the open so that you can argue with them.
| Assumption | Value | Where it comes from |
|---|---|---|
| Minutes to handle one request | 4 minutes | An average between a chat message and a phone call to the desk. |
| Requests closed by the assistant | 70% | Hours, Wi-Fi, directions, check-out: the questions that repeat are also the ones that automate best. The rest still goes to a person. |
| Cost of one hour of work | €22 | The full cost to the property, contributions included. |
| Nights per stay | 2.5 | An extra gets offered once per stay, so the sum has to be done on stays and not on nights. |
| Average value of an extra | €28 | Late check-out, breakfast in the room, a transfer, a tasting: the size of service a property already has on its list. |
| Stays that accept an extra | 10% | One in ten among those who see the offer during the conversation. |
| Days in a year | 365 | A month counts as 30.4 days here: one twelfth of the year. |
These are averages, not promises. If your figures differ the sum changes, and you see your real figures in the dashboard from the first week.
How much size matters.
The same assumptions applied to four typical sizes, all at 70% occupancy and a medium flow of requests.
| Rooms | Hours a month | Staff cost | Extras in chat | Plan | Net in the first year |
|---|---|---|---|---|---|
| 5 | 7.5 hours | €1,967 | €1,431 | Essential, €290 | €3,108 |
| 12 | 18 hours | €4,722 | €3,434 | Plus, €790 | €7,366 |
| 30 | 45 hours | €11,804 | €8,585 | Plus, €790 | €19,599 |
| 60 | 89 hours | €23,608 | €17,170 | Premium, €1,790 | €38,988 |
The fee is per property. From five rooms to sixty the saving changes, the price stays where it is.
Two things counted, and one that is not.
The saving is not one single thing. Two effects we know how to measure and they are in the total, the third we do not and it stays out.
The hours you do not spend answering
Breakfast times, the Wi-Fi password, how to get there, what time the room has to be left. These are the questions that come back at every arrival, and in the sum they are the first item: hours multiplied by what an hour of work costs.
The extras offered inside the conversation
While the guest is asking about something else, the assistant offers the relevant service and the request lands on the board already complete. In the sum it is the second item: stays times acceptance rate times average value.
What the sum leaves out
Better reviews, no order written down wrong over the phone, requests collected with reception closed. Those are real effects, but putting a number on them would be inventing, so the total leaves them out.
Now do it with your real figures.
You get the property live in 5 minutes. From the first week you see how many questions never reached you and which extras were booked without you offering them.
The fee is per property, from €29 a month. See the three plans