A QR code in the room, and the concierge lives in the phone.
The guest scans the QR code in the room and it is all there, with nothing to download and no registration. From the question to the request settled takes seconds.
ConciergeIncluded in every plan. See the plans
The whole stay in one hand.
One place, for every day they are staying, to ask and to see how far along what they asked for has got.
Access by QR code, no app and no login
The QR code in the room opens a web page in the phone's language, with the room number already set. The guest is asked for no personal data at all.
Service catalogue and content
Services split into categories, with a photo, a description, hours and an indicative price. Alongside them sit the information sections: Wi-Fi, house rules, what to do nearby.
Requests sent by the guest
Towels, room service, late check-out: the guest sends the request themselves. It arrives already linked to the room, with the time and a note of whether it started in the catalogue or the chat.
Request status in real time
The guest watches the status of the request (received, in progress, done) update by itself, without having to call reception back.
The web app also holds the chat: it answers in the guest's language, suggests your services and hands the staff whatever it does not know. What the digital concierge can do
Three requests, from start to finish.
The screens the guest is faced with, in the order they see them.
Asking reception for a service
The guest taps the service and the request goes off with the room and the time already filled in. The status updates itself through to done, without them phoning or coming down to the desk.
Booking an experience nearby
The guest asks what to do, ConSergio offers what there is nearby with times and prices, and the booking starts inside the conversation, while at reception the phone stays quiet.
Asking for information, at night
The question comes in at eleven at night, in German. ConSergio answers from your property's content and, where it makes sense, attaches the service that settles the matter.
The look is yours to choose
The app can wear several looks, and this is one. You preview them and keep the one closest to your property.
- Several styling settings to choose from, from the plainest to the warmest
- Your logo in the header, in place of the property name alone
- Your cover image on the opening screen
- What you choose applies to every room at once. You change it whenever you want, and anyone who already scanned the QR code finds the new look next time they open it, because it is a web page and not an installed app
You can print the first QR code today.
The guest scans it and is faced with the screens you have just seen, from their own phone and with nothing to download.