A hotel welcome in a flat you run from a distance.
Run your units without answering the same messages at every check-in. ConSergio welcomes the guest in their own language and only calls on you when you are genuinely needed.
The guest writes, ConSergio answers for you.
ConSergio answers with your unit's own instructions: the thermostat, the entrance code, where to park. And when the question falls outside those, it passes it to you.
- It works from the guest's phone, with no app to download
- It offers the extras inside the conversation, when they make sense
- A notification reaches you only for what you have to do yourself
A check-in that does not phone you.
Four moments of a stay run from a distance. In three of them you are not there, and there is no need for you to be.
Before they set off
The guest gets how to get in, where to park and from what time they can come up. The same lines you used to rewrite by hand at every booking.
When they arrive
They scan the QR code and the chat is open. Nothing to download and no registration, so no password to recover at eleven at night.
While they are there
The heating, the dishwasher, which day the food waste goes out: it answers with your own house instructions, in the language they write in.
When a person is needed
A leak, a code that will not work: that is when the request reaches you, already saying what happened and in which unit.
The evenings the phone used to ring
On the left how it went, on the right how it goes. The lines match up in order.
How it used to go
- “How do I turn the oven on?” at 22:30
- Guests from abroad writing in languages you do not command
- The same directions copied and pasted every time
Since ConSergio
- The oven, the Wi-Fi and the heating are explained by it, at 22:30 too
- Every guest writes in their own language and is answered in the same one
- You write the directions once, then it repeats them at every arrival
What you are left holding
No more repetitive messages
The recurring questions answer themselves. You step in for the exception only.
It offers the extras itself
Late check-out, transfer, welcome basket: they reach the guest at the right moment, without you having to remember.
Fewer reasons to complain
The things that spoil a stay are small and urgent: a boiler, a code that will not work. Those get an answer straight away.
How much work never reached you.
How a week goes in a flat like yours. The figures are made up, the order of magnitude is not.
- 31Messages received from the flat
- 27Closed without you opening your phone
- 4Extras booked by guests
What people running places from a distance ask us.
I have more than one flat: do I have to set them up one by one?
Whatever holds for every unit you write once. For each flat, what is left is only what genuinely differs: the entrance code, where to park, how the heating comes on. And if you already have a guest guide as a PDF, loading it lets the assistant fill in most of the work.
How does it know how my place works?
It answers only with what you gave it: your unit's instructions, the timings, the places you recommend. It does not fish around the internet and it does not improvise, so it will not tell your guests about things your place does not have.
And if a guest asks something it cannot answer?
It does not make anything up: it says so and passes the request to you, with what was asked and which unit it came from. Those questions also land in the history, so you can see what your guide is missing and add it once and for all.
Do I have to stay glued to my phone?
No, it is the other way round. The recurring questions close in chat without reaching you, and a notification comes only for what needs a person: a leak, a code that will not work, a change of time.
The next check-in need not go through you.
Your guest arrives, scans the QR code and finds the instructions to get in without having to call you.