Running a place remotely is a different job from running a front desk.
Below are the six profiles side by side: who answers today, the worst moment of the day, and what changes.
Pick the kind of place you run and see what ConSergio does for you
You answer, from your phone, wherever you happen to be.
The worst moment is the guest at the front door who cannot find the code.
The questions that come back with every arrival are always the same two: how to get in, and the Wi-Fi password.
Those two ConSergio answers the moment a guest asks.
What is actually yours to do is there when you open the dashboard, with the request already taken down.
The number you start to notice is how many requests land outside your hours.
You answer while you are serving breakfast, sometimes in three languages at the same table.
The phone you kept in your hand to translate, at last, you can put down.
What to see nearby and where to eat well are answers ConSergio now gives, in the words you wrote yourself.
If they ask for a dinner table or a taxi at dawn, you find the request in the dashboard.
What is left to watch is which tips about the area guests follow.
The front desk answers, during the hours it is open.
The rest of the time the guest waits.
The trouble starts when four guests arrive at once and the phone rings.
Breakfast times, parking, the spa: ConSergio fields all of those, and from the same chat the guest books the other services.
Every request lands on the request board, and you deal with them once you are back at the desk and free again.
At the end of the month you look at how many extras were sold, and at what time of day.
Your staff spend the day on the same questions, while the check-in queue builds up at the barrier.
ConSergio answers guests even when reception is closed, and the questions are always the same ones: pool hours, the laundry, the bar.
If it takes a person, the request reaches whoever handles it with everything already in it.
Fewer phone calls, fewer interruptions, and more services booked from the chat.
The info point answers, and on changeover Saturday the queue builds.
The printed programme keeps going round after the activities have changed.
The same questions arrive in four languages, often while the staff are already dealing with something else.
ConSergio speaks the guest's language, keeps the programme up to date and takes bookings for activities and excursions from the chat.
Each request goes to the team that deals with it, from the restaurant to maintenance.
At the end of the week you can see which services were asked for and how many bookings started in the chat.
You answer, and they come looking for you while you are busy with other guests.
The worst moment is the guest who has just arrived calling in the dark, while you are at the other end of the hut.
The questions always come back: how do you light the stove? Where is the bathroom? What time is dinner?
ConSergio replies for you, in the language the guest writes in, using what you uploaded.
When it really takes you, the request comes through written out, with the name and the time on it.
You stay on the job in front of you, and the guest already has the answer.
Four features that fit all six
Whatever the size of your property, this is everything you need.
A QR code where the guest walks past
On the bedside table, on the service post at the pitch, on the door of a mountain hut. The guest points a camera at it and writes, with nothing to download and no sign-up.
The multilingual chat
It picks up the language of every message and answers from the content you uploaded yourself.
The request board
New, in progress, done. The same three columns whether you have three rooms or thirty.
One flat fee
You pay per property, not per room, and the multilingual concierge is in every plan.
Which one of these is you?
Each page starts from that profile's problem and ends on a sample conversation with a guest.
However you host, this is how it starts
Open the account and the first QR code is ready to print within an afternoon.