Simplify check-in before arrival

Collect your guests' details in advance and get ready for their arrival. ConSergio lets you handle pre check-in online, with no forms to fill in at the front desk.

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What it does

Less waiting, less work at the front desk

Before setting off, the guest receives a link and can enter the required details from their smartphone, at their own pace. When they reach the property, the front desk already has the information collected and can spend less time filling in forms and more on welcoming them.

Details in advance

The guest enters them calmly from home, when they have time. The property finds them ready.

In the guest's language

The procedure adapts to their language.

Ready for compliance

The information entered is ready to be used for the mandatory reporting of guests to the authorities.

How it works

From invitation to arrival

  1. Invite the guest

    Send the guest the link to complete pre check-in.

  2. The guest enters their details

    They fill in the form from a phone, tablet or PC, without downloading an app.

  3. The property receives the details

    The information reaches the front desk before the guest does, and can be used for the required formalities.

  4. On arrival, check-in is completed

    Verifying the guest's identity remains the property's responsibility, as the law requires.

At a reception desk, a seated guest checks in on a phone, and across the desk the staff tablet marks the arrival.

Everything ready before the guest arrives

Pre check-in lets the property get ahead on part of the work normally done at the desk.

The guest can fill in their details whenever suits them, and the front desk finds the information already there on arrival.

Good to know

Guest data, always under your control

The property remains the controller of its guests' data. ConSergio handles it in the ways set out for the service and applies specific security measures.

  • Access restricted to authorised staff
  • Different permissions for different roles
  • Data transmitted encrypted
  • Identity details deleted within two hours of Alloggiati Web accepting the record

The property remains responsible for its privacy notice, which has to cover pre check-in too, and for identifying the guest on arrival.

Where the data lives and who sees it: Security and GDPR

Take the forms off your front desk

Find out how ConSergio can help you simplify check-in and the way you look after your guests.