ConSergio, the virtual concierge for your property
ConSergio answers your guests' questions and gathers the requests for the services they want. All that reaches you is what has to be done in person.
Add Reservations and you can manage your bookings too.
The phone's browser is all it takes · it works alongside the system you already have
- 50+ languagesGuests served in their own language
- 24/7It answers at night too
- < 5 minTo open your account
- 0 appsJust point a camera at the QR
- 0 lock-inCancel whenever you want
And in euro, what is it worth? Work out what you save
Two modules, one ConSergio
The Concierge is always included. If you also want to manage rooms, availability and bookings right in ConSergio, you can add the Reservations module whenever you need it.
How often do they ask you the same things?
Opening hours, the Wi-Fi, where to rent bikes, what to see nearby. They all reach you, usually while you are in the middle of something else, and not always in a language you speak.
From today they reach ConSergio.
The guest writes the way that comes naturally and ConSergio answers with your property's own information. When it needs you it passes the request on; otherwise it closes it by itself.
Not just answers. Things done.
ConSergio listens to the guest's request, gathers every detail it needs and passes it to the right person. So each request reaches the staff already clear, complete and ready to handle.
Informs
Hours, check-in, Wi-Fi, parking. It answers those.
Organises
It suggests itineraries, events and visits based on how long the guest is staying and what they are interested in.
Books
The guest asks for the restaurant, the spa or the bike rental inside the conversation, and sees in the app when your staff has confirmed it.
Passes on
Extra towels, a later check-out. The request reaches you already written up, with the room number at the top.
Extras sell from the first day
ConSergio knows what you offer and what is around you, and it suggests it while the guest still has days ahead.
- Rentals and equipment requested in the chat and confirmed by your front desk
- Tastings, walks and visits suggested according to how long they are staying
- The restaurants you trust, recommended the way you would recommend them
- Transfers and extra services booked with the notice you need
Open the board and you already know what needs doing.
Every request arrives in real time with the guest's room and language, and says whether it started in the chat or the catalogue. You take it on with one tap and the guest watches the status update by itself, without calling anybody back.
- A column view: New · In progress · Done
- Requests that came out of the chat carry the “via AI assistant” badge
- Statistics on the most requested services, guest languages and peak hours
- Two roles, Owner and Front desk, with permissions to match
And if you don't have a booking system?
Reservations, the bookings module, brings rooms and bookings into the same dashboard as the requests. It can be added to any plan.
- The calendar room by room, with the day's arrivals and departures
- Rates by period, minimum stays and closed days
- Booked dates from the portals come in via iCal
- With Plus and Premium, visitors to your website see the free rooms and send you a request
5 minutes to open the account, and you start setting up your property straight away
Set the property up
You register on your own and add services, hours and information. The documents you already have go up as they are, and the assistant answers from those too.
Print the room QR codes
Generate a QR code for each room or common area, ready to print. No hardware to install: the guest just points a camera at it.
Run everything from the dashboard
Requests arrive in real time, along with the conversations and statistics on languages and the most requested services. It works from your phone too.
Whether you run 3 rooms or 300, ConSergio fits around you.
Your guests' data stays in the European Union.
With the Concierge, most of it never comes into being at all: we ask the guest who opens the chat for no name, no email and no account.
- Content, conversations and requests sit on servers in the European Union. OpenAI's model, in the United States, receives only the question and the extracts it needs to answer
- For the chat the guest scans the QR code and writes: no registration, so no list of guests to look after
- We sign the data processing agreement with you, the one your property's records need
You rest. ConSergio answers.
A QR code is all it takes to give your guests a point of reference that is always there. ConSergio answers their questions and collects their requests, even when the front desk is closed.
ConSergio is a product of DevInterface, a software house in Bussolengo, near Verona. About us