The guest asks, the virtual assistant ConSergio handles it.
Below you will find what it can do, one thing at a time, with examples of what guests ask every day.
Four things
Each one starts from what the guest writes and ends with something done.
Informs
The guest can write in their own language and ConSergio answers in the same language, using only the information you made available to it. Nothing gets invented: when it does not know the answer, ConSergio passes the request to the right person, so your staff can take it on and settle it.
- hours
- check-in
- breakfast
- pool
- Wi-Fi
- parking
- pets
- spa
Organises
Make every stay a fuller one. ConSergio offers guests activities, experiences and services in line with their interests and the time they have, helping them discover the area and make the most of it.
- itineraries
- attractions
- events
- restaurants
- excursions
- experiences
Books
From the question to the booking, all in one conversation. The guest asks what is available, finds the service they are after and requests it directly through ConSergio. Even when reception is closed.
- restaurant
- spa
- massages
- transfer
- bike rental
- taxi
- tastings
- excursions
- experiences
Passes it to the staff
When a person is needed, ConSergio passes the request to the staff already carrying every detail. No calls to clear things up, no questions asked twice: whoever takes it on already knows what to do.
- towels
- extra pillows
- room cleaning
- maintenance
- late check-out
- room service
- information
Offer your guests outside services too
ConSergio also offers and books the experiences of partners nearby, from a winery tasting to bike rental. To the guest they are part of the same catalogue: they ask for an extra pillow and book a guide from the same chat.
- The partners' hours and availability sit in the catalogue alongside your own services
- Each arrangement becomes a line with an amount on it
- The offers come out at the right moment of the stay, once the guest has got their bearings and starts asking what there is to see
Examples of services you can offer in your catalogue
- wineries
- museums
- beaches
- rentals
- tours
- guides
- restaurants
- beach clubs
- parks
- excursions
The choice stays yours: the catalogue holds the partners you put in it, and ConSergio offers what it finds there.
A virtual assistant that knows your property, and only yours.
The answers are based on your property's own content, indexed with a semantic search (RAG), plus the outside sources you enable. The artificial intelligence works on those alone: when a question falls outside them, ConSergio says so and passes the request to the staff.
- It recognises the language at every message, even if the guest switches halfway through
- You decide whether to search outside sources, for which categories and on which sites
- It opens the request from the chat and passes it to the staff with the “via AI assistant” badge
- It remembers the stay in progress and holds up against attempts to make it say what it should not
- Every conversation is saved and can be read back by the staff
The two interfaces, in detail.
What the guest sees from the QR code and what your staff sees from the dashboard.
Two questions of vocabulary
What is a digital concierge?
It is a virtual assistant that takes the place of the printed guide in the room and of the question at the desk. The guest writes to it in their own language, it answers with your property's own information, and when a request needs a person it sends it to the right team. You get there from the QR code in the room, in the phone's browser.
What is the difference between ConSergio and a chatbot?
A chatbot answers and stops there. ConSergio sees things through: it books the transfer, sends the late check-out request to the team that handles it, and shows the guest the status moving along until it is done. And the answers come from the content you loaded, not from whatever the AI finds out there.
You have seen what it does. Try it on your own content.
You upload your property's guide and ConSergio starts answering with what is written inside it.